Get In Touch
At UrbanSnug, we value clear communication and exceptional customer experience. If you have questions about our products, sizing, orders, or need any assistance, our team is here to help. Simply reach out using the contact form below, and we will get back to you as soon as possible. We aim to respond to all inquiries within 24 business hours.
Your feedback matters to us, and we look forward to connecting with you.
● Contact: He Heng
● Email: urbansnugmarket@outlook.com
● Telephone: +86 13186953649
● Company: Hengfeifei Trading Co., Ltd.
● Address: Room 401-A667, 4/F, No. 129 Dongping North Road, Yongping Street, Baiyun District, Guangzhou City
● Zip: 510440
+86 13186953649
urbansnugmarket@outlook.com
Room 401-A667, 4/F, No. 129 Dongping North Road, Yongping Street, Baiyun District, Guangzhou City
Frequently Asked Question!
Please refer to our Size Guide available on each product page. We recommend measuring your chest, shoulders, and sleeve length for the best fit. If you are between sizes, sizing up is generally recommended for a more relaxed fit.
Yes, UrbanSnug ships to most countries across North America and Europe, as well as select international destinations. Shipping availability and costs are calculated at checkout based on your location.
Orders are typically processed within 1–3 business days. Estimated delivery times are:
United States & Europe: 7–12 business days
Other regions: 10–15 business days
Actual delivery times may vary due to customs or local courier delays.
Customs duties and import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the order total.
Once your order ships, you will receive a tracking number via email. You can use this number to track your shipment on our website or through the courier’s tracking page.
You can reach our customer support team via email or the contact form on our website. We typically respond within 24 hours on business days.