At UrbanSnug, we want you to love what you wear! If for any reason you’re not completely satisfied with your order, don’t worry – we’ve got you covered. Our return and exchange process is simple, fair, and customer-friendly.

1. Easy Returns

• You can return items within 30 days of delivery for a full refund.

• Items should be in their original condition, with tags attached and unworn (except for trying them on).

2. Exchanges

• If you’d like a different size or a different item, we’ll gladly help you exchange it.

• Just reach out to our Customer Service team via the Contact Us page, and we’ll guide you through the process.

3. Return Shipping

• For orders shipped to the United States or Europe, return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

4. Processing Your Return

• Once we receive your returned item, we’ll inspect it and process your refund or exchange within 5–7 business days.

• Refunds will be issued to your original payment method.

5. Defective or Wrong Items

• If your item is damaged, defective, or not what you ordered, please contact us immediately.

• We’ll provide a prepaid return label and make sure you get the correct item or a full refund – no hassle.

6. Friendly Tips

• Try not to remove tags or wear items outside your home before confirming the fit.

• Keep your shipping receipt or tracking number until your return or exchange is complete.

We want shopping at UrbanSnug to be fun and worry-free. If you have any questions or need help, our friendly team is always ready to assist you!

Contact Us
Reach out via our Contact Us page for any questions about returns or exchanges. We’re happy to help!