Privacy Policy

Effective Date: August 20, 2024

UrbanSnug (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using UrbanSnug’s website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide better services and enhance your shopping experience. This may include:

Personal Information

  • Name, email address, phone number
  • Shipping and billing address
  • Payment information (processed securely by third-party providers)
  • Account login credentials if you create an account

Non-Personal Information

  • Browser type, device information, IP address
  • Pages visited, time spent on the site, clicks, and other usage data
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for purposes including:

  • Processing orders and payments
  • Delivering products and providing customer service
  • Personalizing your shopping experience and recommendations
  • Sending promotional emails, newsletters, or special offers (if you opt in)
  • Analyzing site usage and improving website functionality
  • Complying with legal obligations and preventing fraud

3. Sharing and Disclosure of Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party vendors for payment processing, shipping, and marketing services
  • Legal Authorities: If required by law or to protect our rights, safety, or property
  • Business Transfers: In case of merger, acquisition, or sale of assets

We require all service providers to maintain the confidentiality and security of your information.

4. Your Rights

Depending on your location, you may have the following rights:

For European Users (GDPR)

  • Access, correction, or deletion of your personal data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

For U.S. Users (CCPA / applicable state laws)

  • Right to know what personal information we collect and share
  • Right to request deletion of personal information
  • Right to opt out of sale of personal information (UrbanSnug does not sell personal data)

To exercise your rights, please contact us at privacy@urbansnug.com.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website performance and functionality
  • Understand user behavior and preferences
  • Provide personalized content and targeted marketing

You may manage or disable cookies through your browser settings; however, certain features of the site may not function properly if cookies are disabled.

6. Data Security

UrbanSnug implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All sensitive data, including payment information, is transmitted securely using encryption protocols.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once the information is no longer required, it will be securely deleted or anonymized.

8. Third-Party Links

Our website may contain links to third-party websites. UrbanSnug is not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact us:

Email: privacy@urbansnug.com