Effective Date: August 15, 2024

At UrbanSnug, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand shipping rates, delivery times, and restrictions.

1. Free Shipping

• Enjoy free shipping on orders of 3 items or more, regardless of destination (within supported regions).

2. Standard Shipping Rates

• For orders with fewer than 3 items:

  • United States: $8.99 per order

  • Europe: €6.99 per order

3. Shipping Time

• Standard shipping usually takes 10–16 business days to reach your address.

• Delivery times may vary due to customs processing, local carrier schedules, or unforeseen circumstances.

4. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• You will receive a shipping confirmation email with tracking information once your order is dispatched.

5. Shipping Restrictions

United States:

• We currently do not ship to U.S. military bases (APO/FPO/DPO), PO Boxes, Hawaii, Alaska, or other U.S. territories outside the continental U.S.

• Shipping is only available to standard residential and business addresses within the continental United States.

Europe:

• We mainly ship to Western European countries, including but not limited to:

  • United Kingdom

  • Germany

  • France

  • Netherlands

  • Belgium

  • Switzerland

  • Spain

  • Italy

• For other European countries, please contact our Customer Service team to confirm availability.

6. International Duties and Taxes

• Customers are responsible for any customs duties, taxes, or fees imposed by their country.

• UrbanSnug is not responsible for additional charges applied by customs authorities.

7. Lost or Delayed Packages

• If your package is lost or significantly delayed, please contact our Customer Service team via the Contact Us page. We will work with the carrier to resolve the issue promptly.

Thank you for shopping with UrbanSnug!
We strive to ensure your order arrives safely, securely, and on time.